Senior Technician Commercial – Banking

Overall Purpose of the job: 

Install, Repair & Maintain various Security system devices, e.g. Alarm, CCTV, Access, Intercom, etc. for mainly Financial Institution Clients and other sector clients when required

Minimum qualifications and experience:

  • Matric or equivalent
  • Minimum 5 years’ experience as a Technician maintaining, installing and servicing Alarm, CCTV, Access Control & Intercom systems
  • Minimum 5 years’ current experience perpetually working on Hikvision & DSC
  • Certification in the above fields will be a great advantage
  • Minimum 5 years’ experience in the Financial Institution Environment

Job Requirements & Other Attributes:

  • Valid code 08 driver’s licence
  • Must be PSIRA registered (minimum – Grade C)
  • Attendance of specified training for further certification
  • Understanding and Daily Adherence to contractual earnestness clauses
  • Acceptance of and agreement to regular Clearance checks including polygraphs
  • Excellent verbal communication skills and be able to do report writing
  • Be able to read site layouts and do Security Systems installations from Phase 1 – Cabling to Final Phase – Customer Staff Training
  • Excellent Fault-Finding skills on all systems
  • Build and maintain good relationships with Internal and External Customers
  • Serious regard for chain of command reporting

Main duties & Responsibilities:

  • Tactical planning for effective and efficient completion to ensure required delivery dates are met
  • Management of stock including weekly stock take & replenishment to ensure stock levels do not pass approved minimum stock levels
  • Use & Manage incident management system to ensure all jobs completed in the approved, allocated time thus ensuring no overdue jobs
  • Communication of job status and ensure necessary updates done on jobs via incident management system as well as daily/weekly/monthly reports
  • Quality workmanship and clean place of work
  • Manage tools and ensure the right tool is used for the job at hand
  • Excellent care of company vehicle and all other company property entrusted to you
  • Always dress as per company expectation and policy when on duty
  • Timekeeping and ensure effective amount of work completed daily
  • Plan to Succeed and Right first time
  • Ensure all work is done to a high-quality standard
  • Ensure relevant job cards, status reports and all other documents are always completed
  • Generate accurate records of tests and acceptance test procedures
  • Live reporting on work in progress, activities and results to all relevant parties
  • Participation in technical information sessions to ensure skills and knowledge stay current
  • Participate in knowledge sharing activities to support a culture of continuous learning and development amongst peers and colleagues
  • Assist with product knowledge and related training activities and technical support both in-house and in the field when required
  • Ensure deviations are escalated and approved
  • Escalate issues fast and efficiently to ensure great service delivery and excellent communication
  • Always ensure work performed meets customer & company policy expectations

Core competencies:

  • Understand workmanship and quality standards
  • Manage and apply work instructions and procedures
  • Familiar with application of repairs, assembly & logistic standards, methodologies as well as practices applicable
  • Self-disciplined with good time management skills
  • Excellent written and verbal communication skills
  • Customer focussed with excellent attention to detail
  • Fully competent on the use of Microsoft Office
  • Drivers license and own transport
  • Lead by example
  • Problem Solving and Troubleshooting