Operations Manager

  • Ensuring that contractual requirements are met as stipulated by the Client.
  • Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
  • Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
  • Ensuring that Security staff maintains required performance at all times.
  • Dealing with all required administration matters.
  • Liaising daily with Branch management on various operational issues.
  • Submitting relevant weekly / monthly incident and general reports as required by Management.

Minimum Requirements:

  • Matric certificate, PSIRA Grade A registration and accreditation.
  • At least 5 years’ experience in the security industry.
  • Working knowledge of ISO 9001:2008 Quality Management and its requirements.
  • People management experience.
  • Administration, interpersonal communication and client liaison skills are required.
  • Strong planning, leadership, organizational skills as well as good interpersonal and communication skills are essential.
  • Computer literacy on Microsoft Programs.
  • Must be competent in all three firearms with business purpose.
  • Must own a laptop and 3G card for which the incumbent will receive an allowance.
  • Own reliable transport and valid Driver’s License is required.
  • Must reside in Bloemfontein surrounding area.

Other personality attributes:

  • Ability to meet strict deadlines.
  • Numerical accuracy.
  • High methodical working methods are required.
  • Attention to details.
  • Ability to liaise professionally with personnel at all levels.
  • Ability to work without supervision and under pressure.

Core Competencies:

  • Strong planning skills
  • Leadership skills
  • Organizational skills
  • Good interpersonal skills 
  • Communication skills
  • Client liaison skills